Privacy Policy

Last updated: March 2026

1. About This Policy

Groundworks Landscapes (“we”, “us”, “our”) is an Australian landscaping business based on the Northern Beaches, Sydney, NSW. ABN: 64 590 806 542.

This Privacy Policy explains how we collect, hold, use and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or engaging our services, you consent to the practices described in this policy.

2. Personal Information We Collect

We may collect the following types of personal information:

• Name, email address, phone number and home address
• Details about your property and landscaping requirements
• Photographs of your property (with your consent)
• Payment and billing information (processed securely via third-party providers)
• Communications and correspondence with us
• Technical information such as IP address, browser type and pages visited on our website

We collect personal information only where it is reasonably necessary for our business functions and activities.

3. How We Collect Personal Information

We collect personal information:

• Directly from you when you submit a quote request, contact us via our website, email or phone
• When you engage us to provide landscaping services
• From third parties such as referrals, where permitted by law
• Automatically through cookies and website analytics tools

4. How We Use Your Personal Information

We use personal information to:

• Provide quotes, plan and deliver landscaping services
• Communicate with you about your project and our services
• Process payments and manage our business records
• Send service reminders and follow-up communications
• Improve our website, services and customer experience
• Comply with legal obligations

We will not use your personal information for direct marketing without your consent, and you may opt out of marketing communications at any time.

5. Disclosure of Personal Information

We may disclose personal information to:

• Subcontractors and suppliers involved in delivering your project
• Professional advisers (accountants, lawyers, insurers)
• IT service providers and cloud storage providers
• Government bodies or regulators where required by law

We do not sell, rent or trade your personal information to third parties for marketing purposes.

We do not generally disclose personal information to overseas recipients. If this changes, we will update this policy and take steps to ensure recipients comply with the APPs.

6. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps include password-protected systems, secure file storage and limiting access to staff who need it.

While we take data security seriously, no method of transmission over the internet is completely secure. We cannot guarantee the absolute security of information transmitted to our website.

7. Cookies & Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to help us understand how visitors use our site. Cookies are small text files stored on your device. You can disable cookies through your browser settings; however, this may affect some functionality of our website.

8. Access & Correction

Under the Privacy Act 1988, you have the right to request access to personal information we hold about you, and to ask us to correct any information that is inaccurate, out-of-date, incomplete or misleading.

To make a request, contact us using the details below. We will respond within a reasonable timeframe. In some circumstances we may decline access or correction where permitted by law, and we will explain why.

9. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us in writing. We will acknowledge receipt within 5 business days and aim to resolve complaints within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website. We encourage you to review this policy periodically.

11. Contact Us

For privacy-related enquiries, please contact: