Terms of Service

Last updated: March 2026

1. About These Terms

These Terms of Service (“Terms”) govern the relationship between Groundworks Landscapes ABN 64 590 806 542 (“we”, “us”, “our”) and the client (“you”, “your”) when you engage us to provide landscaping, construction, design or maintenance services.

By accepting a quote or engaging our services, you agree to be bound by these Terms. These Terms are governed by the laws of New South Wales, Australia.

Nothing in these Terms limits any rights you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)).

2. Quotes & Acceptance

All quotes provided by us are valid for 30 days from the date of issue unless otherwise stated. A quote is not a binding contract until accepted by you in writing (including by email or signed quote form) and we have confirmed our acceptance.

Quotes are based on information provided by you and our initial site assessment. We reserve the right to adjust pricing if site conditions differ materially from those described at the time of quoting, and we will notify you before proceeding with any additional work.

3. Payment Terms

Unless otherwise agreed in writing:

• A deposit of 30% of the quoted price is required before work commences
• Progress payments may be required for projects exceeding $5,000 at milestones agreed in the quote
• The balance is due within 7 days of practical completion

Invoices not paid by the due date may attract interest at 10% per annum calculated daily. We reserve the right to suspend work if payments are overdue.

For ongoing maintenance plans, payment terms will be as stated in the relevant service agreement.

4. Variations & Changes

Any changes to the agreed scope of work must be requested in writing. We will provide a variation quote before proceeding. Verbal instructions to proceed with additional work will be charged at our standard rates.

5. Your Obligations

You agree to:

• Provide accurate information about your property, existing services and site conditions
• Obtain all necessary approvals, permits and council consents before work commences, unless we have agreed in writing to manage this on your behalf
• Provide safe and unobstructed access to the property on agreed work days
• Notify us of any underground services, pipes, cables or hazards on the property
• Ensure our staff are not subjected to unsafe working conditions

You are responsible for any costs or delays arising from inaccurate information or failure to obtain necessary consents.

6. Completion & Handover

Practical completion occurs when the works are substantially complete in accordance with the agreed scope. Minor defects identified at practical completion will be noted and rectified within a reasonable timeframe. You agree to take possession of the completed works at practical completion.

7. Defects & Warranty

We warrant that our services will be performed with due care and skill, and that materials supplied will be reasonably fit for purpose. We provide a 12-month defects liability period on construction works from the date of practical completion.

Plant material is subject to a 90-day establishment warranty, provided you follow any care and watering instructions provided. This warranty does not cover damage from drought, frost, pests, disease or neglect.

Manufacturer warranties apply to any third-party products or materials installed as part of your project.

8. Limitation of Liability

To the extent permitted by law, our liability for any claim arising out of or in connection with our services is limited to the cost of re-performing the relevant services or the amount paid by you for those services, whichever is lower.

We are not liable for indirect, consequential or economic loss, loss of profit, or damage caused by factors outside our reasonable control.

Nothing in these Terms excludes or limits any guarantee, warranty or other right you may have under the Australian Consumer Law that cannot be excluded by law.

9. Cancellation

You may cancel a confirmed booking by providing written notice. Cancellations with less than 5 business days’ notice may incur a cancellation fee to cover costs already incurred (including materials ordered, subcontractor bookings and lost scheduling). Any deposit paid may be forfeited for last-minute cancellations.

We reserve the right to cancel or reschedule work due to unsafe weather conditions, site hazards or circumstances beyond our control. We will notify you as soon as practicable and reschedule at no additional cost.

10. Insurance

We hold current public liability insurance and workers’ compensation insurance as required by NSW law. Certificates of currency are available on request.

11. Photography & Portfolio

We may photograph completed projects for use in our portfolio, website and marketing materials. We will not identify your property’s address without your consent. If you prefer that photos not be used, please notify us in writing before project commencement.

12. Dispute Resolution

If a dispute arises, both parties agree to attempt to resolve it in good faith through direct negotiation before pursuing formal proceedings. If a resolution cannot be reached within 20 business days, either party may refer the dispute to mediation through an agreed mediator, or to the NSW Civil and Administrative Tribunal (NCAT) as appropriate.

13. Changes to These Terms

We may update these Terms from time to time. The current version will be published on our website. Continued engagement of our services after an update constitutes acceptance of the revised Terms.

14. Contact Us

For any queries about these Terms, please contact: